Booking Process
To book a climbing course, climbing camp or any other activity, you first have to send a booking form to allow us to check availability and to send you a confirmation of dates and prices by e-mail.
Upon receiving our confirmation and after checking all information, in order to complete the reservation, you need to send a booking deposit (20% of the final price). The booking payment has to be done at least 5 days in advance of the scheduled start date of the activity.
Payments
To hire a climbing course, camp or any other activity, you usually need to do two payments:
- Booking deposit
- Final payment
The booking deposit represents 20% of the final price and needs to be paid in order to complete your reservation and ensure you a date for your upcoming trip with us. Without the deposit payment, the reservation is not completed.
The final payment can be done any time before the scheduled day or when on the meeting point the first day of activity (Cash only).
If you are booking last minute (with less than 48 hours before the scheduled start date), you must make a single payment of the total amount of the activity.
Payment methods
Booking deposit can be done only by bank transfer. We will provide the bank details during the booking process.
For the final payment, we accept two methods of payment:
- Bank transfer
- Cash
When booking any activity by bank transfer, you will need to write your name in the concept field. Since bank transfers are not done instantly, please send us an E-mail with the receipt to notify the payment upon completing the transfer. This is really important since your receipt will be the proof of your payment.
Rescheduling
Whenever the company has availability, you can reschedule the date or time of your activity up to 72 hours before the activity is scheduled to start. Reschedule an activity less than 72 hours before the scheduled start will have a supplement of the 25% of the total price. If you reschedule an activity, the cancellation policy is based on the original purchase time and original start date of the activity.
Cancellations
By the customer:
Cancellations will always be notified by:
Phone (+34 626 387 610) or E-mail (info@tivissarocks.com)
For a full refund of a climbing course or camp, cancel at least 7 days before the activity is scheduled to start or within 24 hours of purchase. Cancellations made less than 7 days before the activity is scheduled to start will not give right to the refund of the deposit payment. Cancellations made less than 72 hours before the activity is scheduled to start will not be refunded at all.
For a deposit payment refund of a guided via Ferrata cancel at least 48 hours before the activity is scheduled to start. Cancellations made less than 48 hours in advance will not be refunded.
Please note that gift vouchers are non-refundable. The activity will need to be completed during the following 12 months after the purchase of the voucher. In the event the company has tried to schedule the activity and the client has been unavailable, the company reserves the right to cancel the validity of the voucher after one year.
By the company:
The company reserves itself the right to cancel any activity before its realization for major reasons such as disease of the guide, with a quick and full refund of the entire payment.
Failure to comply with any of the conditions set forth in this document entitles the company to immediate cancellation of the activity without any kind of reimbursement to be done.
Force majeure:
We regret we cannot accept liability or pay any compensation when the activity has to be cancelled by force majeure reasons such as war, riot, civil strife, terrorist activity, natural disaster, adverse weather conditions, fire and all similar events outside our control. An activity that suffers a cancellation by force majeure may be rescheduled to another date agreed by both parties at no additional cost, BUT will not be refunded.